State Farm® Insurance Agent Frank R Lewis

"I spoke with Tana today- she was very informative and helped make sense of all my questions. Great customer service."

"I needed a bit of complicated work done and Cindy Ortiz went above and beyond to get me the coverage and documents I required. A big thumbs up to Cindy for excellent client service."

"I need to post a reevaluation. January 4,2023 a tree fell on our house, which was during the horrible storm. Due to State Farm’s choosing to do nothing attitude we are still out of our home waiting for the rest of the money to finish rebuilding our home. This particular office has been completely hands off. They simply do not care one iota about you, very impersonal and I have never had this Frank guy call me, I don’t think he exists. Our rate went up even though it wasn’t our fault and the stress and emotional rollercoaster they have had us riding ever since the incident has left me with high blood pressure and losing weight because I can’t eat worrying if we will ever be back in our house or if we will lose our home. I’m finished with this office and if things were not so bad trying to find alternative insurance here in our state of California, you can bet I’d be with another agency. Their Jingles make me ill. I’m hopefully switching to another State Farm agent that at least acts like I’m important. My auto insurance is ridiculously high as well, never any accidents and over 65. I’ve been driving since I was sixteen. My husband has also never had an accident. This was our very first claim of any kind ever. I hope we can get back into our home soon. Our rental money ends in July - if we become homeless it will be a direct result of State Farm and their non- caring attitude. It’s all about money. If you’re looking for a hands off agent this office is for you. Extremely disappointed."

"Kim Sorling spent hours with me both on the phone and through emails guiding me through solutions to the insurance problems I was faced with. Frank R Lewis is lucky to have such a knowledgeable and kind employee."

"I've been using this agent for many years and they've always been communicative, helpful, and easy to reach."

"Explained the details of my concern carefully. Put my mind at ease. Thank you. DT"

"Have always had state farm as my insurance provider, but Kim Sorling went that extra mile to make sure that I had the coverage that I need and helped me understand it too! I would recommend her to anyone who wants to make sure they're getting the best bang for their buck."

"Kim Sorling assisted me with quotes and comparing quotes for our RV purchase. She is absolutely the best with customer service and quick to respond."

"Kim was very helpful with additional information after quickly handling my issue."

"Kim Sorling always is helpful, accurate and clear. We are lucky to have such a dedicated agent."

"Kabrina has been more than amazing during a time of confusion for our policy changes. Without going into detail. It was an issue on our end. Kabrina was super helpful and patient. Answered all my questions to the best of ability and offered to set reminders to get more info if needed."

"We were surprised by the significant increase to our homeowner's policy, so I called the office and was fortunate enough to get Kabrina on the line. She was a great help in explaining the reasons for the change and exploring changes we could make to reduce the cost. She was patient and thorough in answering my many questions and sent me a prompt follow-up email summarizing our discussion and the options she presented. In a day and age when customer service is not always a priority, it's nice to know that there are people like Kabrina who take pride in providing excellent service!"

"Thank you Kim for taking the time to go over my policies with me. I appreciate it! You are always so kind and helpful. It's a pleasure doing business with you, Joanne Thornton"

"Kabrina was so Patient and Helpful with me .. I got some Good Discounts and explained everything to me.. Very GLAD I am with Frank Lewis and TEAM @ State Farm...."

"We went through a very difficult period, and Frank's assistant Kim got us through. A State Farm photographer took photos of our home, and the underwriters sent us a letter last October of nonrenewal if we didn't eliminate the demerits before our coverage year was up. I didn't get that letter, but Kim called me in March to tell me what was in it. I procrastinated until August, and got it all done in early September. However, we got a letter saying we indeed were not being renewed because we had missed a roof replacement. It was too late to get that done, but I got a roofer out. He agreed that only about a quarter of the roof needed replacing, I paid a deposit, we he signed a contract, and Kim persuaded the underwriters that was good enough. So we were renewed, and the new roofing will go on that problematic part of the roof in a bit over a week from now."

"Excellent service from Kabrina solving/expediting a paperwork issue with headquarters office. Thank you !"

"Have used Frank's State Farm office for 16+ years. They are always extremely helpful and make everything stress free. Whether we are adding a car, have questions, need to file a home owner's claim, they always make the process simple and provide great service!"

"Kabrina is amazing especially with all the difficulties we have with our insurance needs."

"Thank you for the call back, very good service, from Jon Deasy"

""Kim has been tremendous! Each time that I call I get excellent customer service, but more importantly answers to my questions, making it easier for me to understand my policies and get the best coverage for my needs. Thank you Kim!"

"Kabrina and all of the team members we've worked with in this office are extremely knowledgeable, helpful, and friendly. And in a rare instance when there's any uncertainty around a question we might have, they research it promptly to provide accurate guidance and the appropriate recommendation for our situation. Overall we have always had excellent customer service from the team, and most recently with Kabrina...thanks!"

"Highly knowledgeable and professional. And literally a good neighbor -- always easily accessible :-)"

"Kim and State Farm were very responsive and helpful! It was a pleasure working with them, and I would recommend them to my friends."

"Kim rocks! Great service, knowledgeable, great to work with."

"Working with Kabrina today. Continued excellent service and very knowledgeable. Always appreciated."