State Farm® Insurance Agent Frank R Lewis

"I need to post a reevaluation. January 4,2023 a tree fell on our house, which was during the horrible storm. Due to State Farm’s choosing to do nothing attitude we are still out of our home waiting for the rest of the money to finish rebuilding our home. This particular office has been completely hands off. They simply do not care one iota about you, very impersonal and I have never had this Frank guy call me, I don’t think he exists. Our rate went up even though it wasn’t our fault and the stress and emotional rollercoaster they have had us riding ever since the incident has left me with high blood pressure and losing weight because I can’t eat worrying if we will ever be back in our house or if we will lose our home. I’m finished with this office and if things were not so bad trying to find alternative insurance here in our state of California, you can bet I’d be with another agency. Their Jingles make me ill. I’m hopefully switching to another State Farm agent that at least acts like I’m important. My auto insurance is ridiculously high as well, never any accidents and over 65. I’ve been driving since I was sixteen. My husband has also never had an accident. This was our very first claim of any kind ever. I hope we can get back into our home soon. Our rental money ends in July - if we become homeless it will be a direct result of State Farm and their non- caring attitude. It’s all about money. If you’re looking for a hands off agent this office is for you. Extremely disappointed."

"Have always had state farm as my insurance provider, but Kim Sorling went that extra mile to make sure that I had the coverage that I need and helped me understand it too! I would recommend her to anyone who wants to make sure they're getting the best bang for their buck."

"Kabrina has been more than amazing during a time of confusion for our policy changes. Without going into detail. It was an issue on our end. Kabrina was super helpful and patient. Answered all my questions to the best of ability and offered to set reminders to get more info if needed."

"We were surprised by the significant increase to our homeowner's policy, so I called the office and was fortunate enough to get Kabrina on the line. She was a great help in explaining the reasons for the change and exploring changes we could make to reduce the cost. She was patient and thorough in answering my many questions and sent me a prompt follow-up email summarizing our discussion and the options she presented. In a day and age when customer service is not always a priority, it's nice to know that there are people like Kabrina who take pride in providing excellent service!"

"We went through a very difficult period, and Frank's assistant Kim got us through. A State Farm photographer took photos of our home, and the underwriters sent us a letter last October of nonrenewal if we didn't eliminate the demerits before our coverage year was up. I didn't get that letter, but Kim called me in March to tell me what was in it. I procrastinated until August, and got it all done in early September. However, we got a letter saying we indeed were not being renewed because we had missed a roof replacement. It was too late to get that done, but I got a roofer out. He agreed that only about a quarter of the roof needed replacing, I paid a deposit, we he signed a contract, and Kim persuaded the underwriters that was good enough. So we were renewed, and the new roofing will go on that problematic part of the roof in a bit over a week from now."

"Kabrina and all of the team members we've worked with in this office are extremely knowledgeable, helpful, and friendly. And in a rare instance when there's any uncertainty around a question we might have, they research it promptly to provide accurate guidance and the appropriate recommendation for our situation. Overall we have always had excellent customer service from the team, and most recently with Kabrina...thanks!"

"All I can say is "Thank you Kabrina!!" Kabrina is outstanding, very professional and knowledgeable on our insurance needs in this area. After a rough start with a different State Farm agent, Kabrina came through and everything she said and did was correct. It has been a pleasure doing business with her. One very satisfied customer. I will also give kudos to Kim and her assistance as well. So glad I founds you guys. :-)"

"Dealing with Kabrina has been a faultless and pleasant experience. She's very professional, a well as "personal", and takes the time to ensure that you feel like you're not "just another customer". She was patient with my questions, and provided answers that I "understood" (sometimes a "task" for me). I would NOT hesitate to ask for her specifically by name if I had any questions or concerns regarding any of my insurance needs! I'm sure you'll be satisfied if you have the opportunity to work with her, whatever the reason... SSmith - One very satisfied customer!"